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Shipping Policy

  • We offer shipping within the UK. Shipping costs and delivery times may vary depending on your location and the size of your order.

  • We strive to process and ship orders in a timely manner. However, we cannot guarantee delivery dates and are not liable for any delays caused by third-party shipping carriers or unforeseen circumstances.

Refund Policy

  • We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please contact us within 14 days of receiving your order to arrange for a return or exchange.

  • Returned items must be unused, unopened, and in their original packaging unless the food is found to be faulty eg. mouldy. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

  • Refunds will be issued to the original payment method within 28 days of receiving the returned items.

Privacy Policy

Our legal bases for processing personal data
Under the General Data Protection Regulations we rely on the following legal bases for processing your data:

Consent – we will ask your consent for marketing to you via email or post. If you consent, we can collect and process your data for this purpose.

Contract – we sometimes need to collect and process your personal data in order to fulfil a contract with you, for example an order. We will also collect and process your data on this basis if you’ve asked us to provide a quote.

Legal – we are obliged to process some personal data to comply with the law. If you place an order with us we must retain some personal data for at least six years to comply with the Sale of Goods Act 1982, Consumer Rights Act of 2015 and HMRC guidance.

Legitimate interests – we collect and process some personal data to pursue our legitimate interests in a way you would reasonably expect as part of running our business. Specifically, we analyse information on our customers and their orders in order to provide new products or services.

The kinds of personal data we collect
Depending on your interaction with us, we may collect and process all or some of the following information.

When you visit our website:

- Activity on our website – this is gathered by the use of cookies in your web browser. Learn more about our use of cookies below:
- Computer IP address

When you order from us on our website:

- Name
- Address details
- Phone number
- Email address
- Gender (eg Mr/Ms)
- Order history

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With whom we share personal data
Sometimes we need to share your personal data with trusted third parties. In these instances, your data will only be used for the exact purpose we specify, will be transferred and stored securely, and will be deleted or rendered anonymous if we stop working with that third party.

Examples of the third parties with whom we share data are:

- Payment-processing services
- Delivery couriers and postal services
- Customer service management systems
- Affiliate Network partners
- Manufacturers, if you request quotes for support, or return an item for repair by them we will share your address and purchase details with them
- Camera repair companies or their agents if we arrange a repair on your behalf

Please be assured that we treat all your information according to applicable data protection regulations (including GDPR) and security standards, and will only ever share your information with trusted parties who adhere to the same levels of data protection and security.

How long we keep your data
- We will only keep your data for as long as it’s needed. After that, we’ll either delete it completely or render it anonymous (removing personal data but keeping information such as order amount for business analysis).
 

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